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Will I stay in contact with you while you write my assignment?
Yes. You will be able to communicate with your writer directly at any time. And there is also a 24/7 Customer Care Center that will address all inquiries of yours. Our Customer Care Center involves: - 24/7 online support via chat, one of our representatives will chat with you online in order to guide you through any procedures that you may have difficulties with.*
*We have 5-10 representatives working online at all times. Other companies’ whole staff is about 5-10 people, as a result 1 person has to chat with 10 or even 15 customers at the same time! We are pro quality support and therefore we hired a team of 25 customer support specialists who work different shifts. Such a number of well trained representatives ensures a full support that really helps to answer all of your questions in a timely manner! - Control Panel through your email.**
**Other companies use Control Panels that are part of their own web site. Those panels are very dangerous when it comes to privacy and therefore security issues. With us you use your email and communicate with your writer directly through your personal email address, that none of us have access to. It proves to be a more secure and more convenient way of communication between a customer and a writer. And only this way you can be sure that none of your personal details become public as we will not have access to your password. Also this way you can be sure that the correspondence between you and your writer will not be “censured” by admin as it happens in other companies. Every single line exchanged between writer and customer on other web sites is being read and “conveniently” corrected by administrators. They do so to make sure that you do not cancel your order and that they keep your money to themselves without providing you with any promised product. For instance, the writer is running late on the order, he emails you saying that he is sick and needs an extra day. If you can not allow such an extension you would go ahead cancel the order and receive the refund. However, administrators correct the writer’s message and you will read it as delay by 30 minutes. So you do not cancel the order on time, do not receive money back and do not get the paper on time. Our company will not allow that to happen! We like happy and satisfied customers and therefore we support the personalized email communication, where neither a writer, nor the admin can “censure” the messages! - 24/7 support over the phone; our friendly representative will take your call and will answer any questions that you may have.***
***In order to ensure the high quality support and to track all the conversations over the phone we implemented a new system of customer support. Here is how it works in other companies: you have an issue with your order that deserves an immediate attention of the support team. You give them a call, if you are lucky and they do pick up the phone, they will give you 100 promises on how they will solve everything ASAP and that there is nothing to worry about. The support person hangs up the phone and you end up not having your problem solved and having no proof of the conversation at all!!! In order to avoid situations like this we call you back and record the conversation for our quality control. In order to do so, we have to call you back after you leave us a written inquiry online by submitting the contact us form. This way you have a written proof of contacting us (in case of future problems) and a record of the phone conversation (it will not be recorded if you ask not to). We do not list our phone number online in order to ensure this quality control, however, once you contact us we will automatically send you our phone number and will also call you back.We understand that proper communication plays an important role in the completion of any assignment, thus our Customer Care Center is available for you 24 hours a day, 7 days a week. You can contact us by one of the following means: LiveChat, Telephone or E-mail. 66,67% of 6 voters found this FAQ useful, I found this FAQ  useful  not useful |
