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FAQ : General questions
Can I pay in installments?Yes, you can pay either in lamp sum or in installments. We recommend using the regular payment option though, as it saves time for your writer to produce an assignment. When deadline is close and you are ordering research just now, every second of writer’s and your time is extremely valuable. So why wasting it? Read more...86,67% of 15 voters found this FAQ useful, I found this FAQ  useful  not useful Do prices reflect the quality of my written assignment?Yes, the quality of our papers is definitely worth the price you pay to receive it. We are aware that there are cheaper custom writing companies out there; however, they are not trust worthy and most definitely you will not be satisfied with their final products. Unlike those companies, we choose to provide the best service and the best quality assignments; and maintaining such an excellent service certainly costs much. For one, hiring truly qualified writers; secondly, maintaining our 24/7 customer care service, not to mention keeping our complex computerized systems up and running etc. It truly is worth as we can guarantee that you will receive a truly excellent paper that is not plagiarized and that is fully referenced and is on time. We guarantee full customer satisfaction! In cases of customer dissatisfaction with the paper we always gladly revise it free of charge until the customer is absolutely happy with his/her assignment. Not many companies can proudly declare that they do serve customers’ needs and not their own! We look at this business as the way to give you an opportunity to experience a great service, to be satisfied with the product and with the final result overall. Read more...88,24% of 17 voters found this FAQ useful, I found this FAQ  useful  not useful What customer support do I get?Our Unique Customer Service Center allows you to: * Track your order status in real time. * Submit comments, revision requests directly to your personal writer (greatly speeds up revision process and improves communication); * Upload necessary files or guidelines * Pay your unpaid order; * Ask for a quotation from our friendly Customer Service Team; * and much more... Read more...85,71% of 14 voters found this FAQ useful, I found this FAQ  useful  not useful What makes GrandEssays.com different?GrandEssays.com offers a compelling proposition: a vast academic and personalized service for a relatively insignificant cost. Given that education is of vital importance in today’s world, as a determinant of future success and of access to new social arenas, its importance is great. Read more...94,44% of 18 voters found this FAQ useful, I found this FAQ  useful  not useful What methods of payment do you accept?We accept all major credit and debit cards. We are also in the process of setting up the PayPal option. We work with the most reliable online billing company 2co.com. You can be sure that all of your personal information will remain confidential. We will not even see the payment details of yours, the order will be processed through a major billing online company. This service is 100% secure. Payment needs to be made when you fill out the order form. You can either pay for your order in one lump sum or in installments. For more information on the installment option please see Installment Option Read more...85,71% of 7 voters found this FAQ useful, I found this FAQ  useful  not useful Who will write my paper?While majority of custom writing companies that have recently emerged on the Internet make money hiring inexperienced students and foreign writers with poor knowledge of English, the team of UK and US professional writers employed with our company consists of experienced and qualified researchers capable of coping with literally any assignment. Each member of our writing team holds at least Master’s Degree, and some writers hold PhD degree. Access to the best electronic libraries containing millions of sources, great research skills, and knowledge of the research process logic allows our writers to produce high quality papers that exceed or at least match the customer's expectations. We understand that work of highly qualified personnel is not cheap, but in the long-term such approach is more effective: majority of those whom place orders in our company are regular customers. Read more...75,00% of 4 voters found this FAQ useful, I found this FAQ  useful  not useful Why should I trust your service?We believe in delivering quality writings, building a trustworthy relationship from the start and this is why we permit money back guarantee. We have implemented an efficient quality control process to ensure the highest quality writings. Even the most demanding customers are satisfied. This evidence indicates that we have exclusive communications, that is to say availability of live support, cognition of work performance status. Our company is dedicated to its customers. We understand that our success depends on your satisfaction, and we truly value your confidence in our writing service. Read more...50,00% of 2 voters found this FAQ useful, I found this FAQ  useful  not useful Will I stay in contact with you while you write my assignment?Yes. You will be able to communicate with your writer directly at any time. And there is also a 24/7 Customer Care Center that will address all inquiries of yours. Our Customer Care Center involves: - 24/7 online support via chat, one of our representatives will chat with you online in order to guide you through any procedures that you may have difficulties with.*
*We have 5-10 representatives working online at all times. Other companies’ whole staff is about 5-10 people, as a result 1 person has to chat with 10 or even 15 customers at the same time! We are pro quality support and therefore we hired a team of 25 customer support specialists who work different shifts. Such a number of well trained representatives ensures a full support that really helps to answer all of your questions in a timely manner! - Control Panel through your email.**
**Other companies use Control Panels that are part of their own web site. Those panels are very dangerous when it comes to privacy and therefore security issues. With us you use your email and communicate with your writer directly through your personal email address, that none of us have access to. It proves to be a more secure and more convenient way of communication between a customer and a writer. And only this way you can be sure that none of your personal details become public as we will not have access to your password. Also this way you can be sure that the correspondence between you and your writer will not be “censured” by admin as it happens in other companies. Every single line exchanged between writer and customer on other web sites is being read and “conveniently” corrected by administrators. They do so to make sure that you do not cancel your order and that they keep your money to themselves without providing you with any promised product. For instance, the writer is running late on the order, he emails you saying that he is sick and needs an extra day. If you can not allow such an extension you would go ahead cancel the order and receive the refund. However, administrators correct the writer’s message and you will read it as delay by 30 minutes. So you do not cancel the order on time, do not receive money back and do not get the paper on time. Our company will not allow that to happen! We like happy and satisfied customers and therefore we support the personalized email communication, where neither a writer, nor the admin can “censure” the messages! - 24/7 support over the phone; our friendly representative will take your call and will answer any questions that you may have.***
***In order to ensure the high quality support and to track all the conversations over the phone we implemented a new system of customer support. Here is how it works in other companies: you have an issue with your order that deserves an immediate attention of the support team. You give them a call, if you are lucky and they do pick up the phone, they will give you 100 promises on how they will solve everything ASAP and that there is nothing to worry about. The support person hangs up the phone and you end up not having your problem solved and having no proof of the conversation at all!!! In order to avoid situations like this we call you back and record the conversation for our quality control. In order to do so, we have to call you back after you leave us a written inquiry online by submitting the contact us form. This way you have a written proof of contacting us (in case of future problems) and a record of the phone conversation (it will not be recorded if you ask not to). We do not list our phone number online in order to ensure this quality control, however, once you contact us we will automatically send you our phone number and will also call you back. Read more...66,67% of 6 voters found this FAQ useful, I found this FAQ  useful  not useful
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